Phone: 1-602-476-0858 (M-F 8am to 4pm Pacific Time)

Online: 24 hours/7 days a week

Customer Service: 1-602-476-0858 (M-F 8am to 4pm Pacific Time)

Gardena, CA (M-F 7:00 am to 4:00 pm Pacific Time)

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Phoenix, AZ (M-F 7:00 am to 2:30 pm Pacific Time)

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Shipping charges are based upon the total dimensional weight of the order and will be calculated prior to the execution of the order.

• UPS ships items up to 150 lbs. If your order is over the weight limit (i.e., three items that weigh 60 lbs. each, totaling 180 lbs.), don’t worry – we can still ship it you. There are two ways to resolve this issue. You can either e-mail us your order at
  customerservice@foamerica.com
   and we’ll process it for you and contact your with the shipping charges.
  
  


• Or you can do it yourself using our Web site. Simply divide your items into two or more orders so that the shipping weights are below 150 lbs. For example, using the 180-pound scenario, one order could be two 60-pound items (totaling 120 lbs.). The second order would contain the remaining 60-pound item.
  


• If you have any questions on this process, please feel free to contact us at
  customerservice@foamerica.com
   or call us at (602) 476-0858 (between 7 a.m. and 4 p.m. PST, Monday – Friday) and speak to one of our customer service representatives.
  


• Unless otherwise upgraded, all orders will be shipped and charged via standard GROUND delivery by the carrier of our choice.
  


• NEXT DAY, 2ND & 3RD DAY Delivery are available for an additional cost (Saturdays, Sundays & Holidays are NOT considered business days for shipping and/or delivery).
  


• Orders must be shipped to a physical address. Post Office Boxes are not accepted.
  


• Orders to Alaska, Hawaii or outside of the continental U.S. are subject to additional shipping fees.
  

We do accept VISA, MasterCard, Discover, and American Express.

In the event you need to return merchandise to Foamerica.com please follow the following procedures:

1. Call Customer Service at 1-602-476-0858 (M-F 8am to 4pm Pacific Time) for a RETURN AUTHORIZATION (RA) number
   


2. Write the RA number on the outside of the carton and send the package within 30 days to:
   
   FOAMERICA RETURN CENTER
   15110 S. Broadway
   Gardena, CA 90248
   


3. For all returns and exchanges, the customer is responsible for shipping costs.
   


4. Only returns with a Foamerica.com RA number will receive a refund, less a restocking fee of 15% of the purchase price, and less the original shipping charges.
   


5. The 15% restocking fee will not apply to exchanges as long as the returned merchandise is in re-sellable condition.
   


6. You are responsible for packaging, protecting and shipping the item for the return shipment. The merchandise must be in re-sellable condition in order to receive a refund.
   

INTERNATIONAL ORDERS

International orders are accepted from Canada only at this time. Canadian orders must be placed offline by calling customer service at 1-602-476-0858

PELICAN PRODUCTS

Feel confident knowing that your Pelican product purchase is protected by our 30-day return policy. If after examining your order you are not satisfied with all or part of it, please contact our company within 30 days of receipt of the order. We will gladly exchange the item(s) or issue a prompt refund. Please note: Items returned must be in unused condition and must not be unwrapped from the original packaging otherwise they're not returnable. Defective items are returned at our expense.

If you have a problem with a Pelican part beyond 30 Days of your purchase please contact Pelican directly. Pelican does offer a Lifetime Warranty on all of their cases and flashlights.

 http://pelican.com/support/guarantee.php

PELICAN CASES:

Pelican Products will continue to guarantee the product directly for a lifetime against breakage or defects in workmanship. The case is guaranteed to be watertight when properly closed with O-ring in place and undamaged. (Replace O-Ring annually or when damaged.) Any liability, either expressed or implied, is limited to replacement of the case and not its contents. This guarantee is void only if the PELICAN product has been abused beyond normal and sensible wear and tear.
THE ABOVE GUARANTEE DOES NOT COVER SHARK BITE, BEAR ATTACK OR CHILDREN UNDER 5.

PELICAN FLASHLIGHTS:

Pelican Products will continue to guarantee the product directly for a lifetime against breakage or defects in workmanship. Lifetime guarantee does not cover the lamp or batteries. The o-rings must be kept greased (and replaced if damaged) per product instructions. This guarantee is void only if the PELICAN product has been abused beyond normal and sensible wear and tear.
The above guarantee does not cover shark bite, bear attack or children under 5.

If you have any questions regarding an order or one of our policies please contact us at: 1-602-476-0858 or